Appointment Settings & Messaging

With appointments, you increase the likelihood that a customer will show up at their requested date and time, leading to an increase in conversion rates. 

Through the RepairPal Dashboard you can accept and reschedule appointments, as well as send the customer a confirmation email with their appointment details. In that email we also provide you with the option of adding a specific message to the customer. 


Appointment Settings


Message from the Dealership

When a customer books an appointment through RepairPal, we send them an email with their appointment details. In that email we also provide you with the option of adding a specific message to the customer. This is your chance to provide the customer any information that will help prepare the customer for their appointment and what to expect when they show up. It is up to you to decide what to say, but here are some helpful topics to cover:

  • Customers will need to plan transportation once they drop the car off
  • What to expect when they show up for the appointment
  • Drop off vs immediate services
  • Details on warranty repairs
  • Policies on diagnostic fees

Customer Email Message - See Details on creating a customer email message here: Create a Customer Email Message