Accepting Customer Appointments

Once a customer requests an appointment, it is up to you to confirm that the date and time works with your current schedule and workload. By confirming the appointment, you increase the likelihood that the customer will show up at their requested date and time. While calling the customer directly is always an option, through the RepairPal Dashboard you can accept new requests and send the customer an email confirming their appointment.

Whenever a customer reschedules their appointment, the new appointment will show up in your pending appointment queue and will require you to accept, reschedule, or decline it.

Accepting Appointments

Through the RepairPal Dashboard homepage, you will find an Accept button in your appointment request queue as well as the calendar view. Once you know the appointment request works with your schedule, all you need to do is:

1. Click the Accept button in either the appointment queue or the calendar view
2. A confirmation box will display asking you to confirm your action
3. Click the Confirm button
4. Once you confirm, the appointment request will be removed from the appointment queue. An email is sent to the customer confirming that you have accepted their appointment request

What if I can't accommodate the customer appointment request?

If the appointment is something that you cannot accommodate, you have two options:

• You may reschedule the appointment to a date and time that works for you and the customer. See here for more information on rescheduling appointments
• You may decline the appointment if you are not able to accommodate the request. See here for more information on declining appointments