Declining Customer Appointments

If you know that an appointment will not work out for you, then you have the option of declining the appointment. This will let the customer know through an email, and allow them to find a dealer that can accommodate their request. Once an appointment is cancelled, neither you or the customer can reschedule that specific appointment.

Declining Appointments

Through the RepairPal Dashboard homepage, you will find a Decline link in your appointment request queue after clicking on the 3 dots menu. There is no Decline link through the calendar view. Once you click on the link, you will see a confirmation box asking for the reason for cancelling. This information is not shared with the customer, and only used for internal reason to help improve the appointment service.

1. Click the 3 dots menu and then the Decline link in the appointment queue
2. A confirmation box will display asking for the reason for declining
3. Click the Confirm button
4. Once you confirm, the appointment request will be removed from the appointment queue. An email is sent to the customer confirming that you have declined their appointment request