Create a Customer Email Message

When a customer books an appointment through RepairPal, we send them an email with their appointment details. In that email we also provide you with the option of adding a specific message to the customer. This is your chance to provide the customer any information that will help prepare the customer for their appointment and what to expect when they show up. It is up to you to decide what to say, but here are some helpful topics to cover:

• Customers will need to plan transportation once they drop the car off
• What to expect when they show up for the appointment
• Drop off vs immediate services
• Details on warranty repairs
• Policies on diagnostic fees

To set up a customer email message:

1 

Click on the gear icon and then the Settings link.

2 

Click the Appointment Preferences link in the sidebar, then the edit icon. Once you are finished hit the Save button to finish.

3 

The message will be shown at the bottom of the customer confirmation email.